Home >Guarantee & Policy

Am I qualified for a refund & how to claim for a refund?

If customers fail the corresponding exam using our products, they can
enjoy full money back in 120 days after the purchase of our product,
and enjoy Product Exchange guaranteed policy in 120 days after the
purchase. Please contact our customer service before you want to claim
exchange or refunds.

Notice: The money back guarantee is not applicable in the following situations:

1. One fails the exam within 7 days after the purchase. Although our
Question & Answers are complete enough for you to understand all the
knowledge points, yet less than 7 days is too short for you to learn it

2. Not corresponding exams. We only ensure refund for those who buy
our product and fails the corresponding exams in 120 days. If you failed
in not corresponding exams, you will not apply for the refund or

3. Free exam (No matter fails or wrong choice).

4. Orders out of date. (one year after the purchase date)

5. Products on sale. (Products at reduced prices or free are not covered with guarantee.)

6. Different person. (Candidate’s name is different from payer’s name.)

7. Bundles. (The refund is not valid for bundles.)

8. Guarantee Policy is not applicable to Microsoft, CISSP, EMC, HP,
PMP, SSCP, SAP and GIAC exams as we only provide the practice questions
for these.

9. Guarantee Policy is not applicable to RHCSA, RHCE, CCIE Lab
and OCM Lab exams as these are hand-on lab exams. (We offer actual lab
questions but you need to understand and master it.)

For those who give up full refund, itexamall.com would like to offer one
free study material exchange (the exchanged material is not qualified
for the refund any more). If other cases that are not on the list
appear, itexamall.com Reserves Final Interpretation Rights.

How to Claim Refund or Exchange?

If you wants to claim refund or exchange, you should submit the
examination score report in PDF format within 7 days after the exam and a
filled in Refund Form or Exchange Form to our customer service. Be
patient, we will deal with it in 7 working days after your submit.